Upon receiving an enquiry, we will promptly respond by sending an email to the client. This email will contain comprehensive details of the services requested, as well as pricing information specific to the booking. We strive to provide clear and transparent information to ensure that our clients have a complete understanding of the services and associated costs.

If the client decides to proceed with the booking, we will send an invoice through our reliable invoice provider, Xero. This invoicing system facilitates a smooth and secure payment process, ensuring convenience for our clients.

Regarding payment terms, please refer to the Payment tab below for specific details and guidelines.

Please note that in order to maintain availability and fairness to all our customers, Mount Street Studios Ltd. reserves the right to make the client's booking dates available to other customers if payment has not been received one week before the scheduled session date. We appreciate your understanding and cooperation in meeting payment deadlines.

Rest assured that at Mount Street Studios Ltd., we prioritise the privacy and security of our clients' information. We may keep the client's email address on file for marketing purposes, but we do not share any electronic data of our clients with third parties. Your information is treated with utmost confidentiality and respect.

To secure the client's session, payment is required 7 days prior to the booking date. This ensures that the session is reserved exclusively for the client's use. Upon completion of each session, all audio recordings, mixes, and masters will be released to the client and sent via WeTransfer, allowing for convenient and secure delivery of the files.

Invoices must be paid no later than 30 days after the completion of the project. We kindly request that payment is made within this timeframe to ensure timely settlement. Any quotation discussed by email is considered binding, and the agreed-upon rates and terms apply.

We accept bank transfer payments only. All necessary bank details can be found on the client's invoice for ease of transaction.

Regarding payment terms, we operate on the basis of payment strictly within 30 calendar days of the invoice date for account clients. Our invoices are generated through Xero and are in GBP (British Pound). If you are aware that you need to provide a PO (Purchase Order) number for the booking, kindly inform us when providing invoice details.

If payment is made in a foreign currency, we kindly request that the final payment includes any applicable bank charges and currency conversion fees. Failure to adhere to this may result in an additional administrative charge.

At Mount Street Studios, we strive to ensure a smooth and transparent payment process. We appreciate your cooperation in adhering to the payment terms outlined above, allowing us to continue delivering exceptional services to our clients.

For our mixing and mastering services, we include two revisions as part of the package. These revisions allow the client to provide feedback and make adjustments to ensure the desired outcome. If additional revisions beyond the included two are required, we offer an unlimited revisions service at an additional cost.

The normal expected turnaround time for a mixing or mastering service is between 7 to 10 working days. However, we understand that some projects may require a faster turnaround. To accommodate such requests, we offer a "Rush Around" service for mastering, providing a turnaround time of 24 to 48 hours at an additional cost.

It is important to note that even if a project is completed within the 10 working days timeframe, the client is still entitled to their two free revisions. The first revision typically involves an audio mix for the client to review and provide feedback on the levels and overall sound of the project. This initial revision is free and does not count towards the client's two free revisions. Once the client approves the mix, Mount Street Studios will proceed with the processing.

To ensure the security of our work and protect against unauthorised use, we may send to the client mixes/masters that include security beeps. These beeps indicate that the mix/master cannot be taken without payment of the remaining 50% completion fee. Once the fee has been paid, Mount Street Studios Ltd. will promptly release the mix/master to the client.

For recording sessions - upon receiving payment, the studio will export the tracks and deliver them to the client via WeTransfer. If the client prefers, we can also transfer the files onto a local hard drive provided by the client for convenience.

We understand that unforeseen circumstances can sometimes cause delays or prevent clients from arriving on time for their scheduled session. To accommodate such situations, we provide a 15-minute grace period from the scheduled start time of the session. During this grace period, the client has the opportunity to arrive without any impact on their studio time.

However, if the client has not arrived within the 15-minute grace period, the session clock will start and their studio time will be counted accordingly. To ensure fairness and availability for all clients, our engineers will wait an additional 15 minutes after the grace period. If the client fails to arrive within this 30-minute period, the engineer will consider the session cancelled. In such cases, the cancellation policy will apply (please refer to the cancellation section for further information).

We kindly request that if you anticipate being late for your session, you promptly notify us via phone or email. This will allow us to make any necessary adjustments and accommodate your situation as best as possible.

We understand that clients may sometimes require additional time for setup and preparation prior to their allocated start time. To accommodate this, we encourage clients to email us the day before their session to discuss the possibility of an early setup. We will do our best to accommodate such requests, but please note that early setup availability is subject to scheduling constraints and studio availability.

While we strive to be flexible and accommodate our clients' needs, we cannot guarantee early setup in all cases. However, by contacting us in advance, we can assess the availability and make arrangements accordingly.

If a session booked with Mount Street Studios Ltd exceeds the allocated time, any additional time will be subject to additional charges. The excess time will be billed at the standard hourly rate for the specific service that was booked.

We understand that creative projects can sometimes require more time than initially anticipated. To ensure fairness to all clients and proper scheduling of resources, it is important to adhere to the allotted time frame for each session. In the event that a session extends beyond its scheduled duration, the additional time will be accounted for and billed accordingly.

We understand that there may be circumstances in which clients need to cancel or make changes to their booked sessions. However, it is important to note that cancellations or changes can cause financial inconvenience to both the studio and the engineer involved. To manage these situations, we have established the following policies:

Clients have the flexibility to cancel or change their bookings at any time up to 1 week before the scheduled start time without incurring any fees. However, cancellations or changes made within 1 week of the scheduled booking are subject to a 100% cancellation fee. This fee will be charged to the client via invoice.

It is essential that any invoices issued are paid within 30 days of their issuance. Failure to make payment within this timeframe may result in Mount Street Studios Ltd taking necessary legal action to recover the outstanding amount.

In the event that the studio needs to cancel a session due to illness or other reasonable causes, we will make every effort to reschedule the session for the earliest available time that aligns with the needs of the client. If a mutually agreeable date and time cannot be reached, we will refund the deposit amount in full.

At Mount Street Studios Ltd, we understand that unforeseen circumstances can arise, and we strive to handle cancellations and changes with fairness and professionalism. We appreciate your understanding of these policies as we work to provide the best experience for all clients.

Mount Street Studios Ltd. is committed to delivering the client's finished product promptly and securely. We utilise WeTransfer.com as our email service provider to transfer the completed audio files to the client. If the client wishes to retain a copy of the audio files, it is their responsibility to provide their own backup device for file storage.

Once the client's session is complete, Mount Street Studios Ltd. will archive all project files. Although these files will be removed from our main system, they can be recalled from the archive if needed. However, it is important to note that digital storage systems can experience accidental data loss. While we take precautions to prevent such incidents, we cannot guarantee the safe usage or storage of digital audio files. Rare events such as bugs, hardware failures, and glitches may result in data loss. Mount Street Studios Ltd. accepts no liability for any loss of data or audio files.

To showcase our work and promote the artistic collaborations we engage in, Mount Street Studios Ltd. may request permission to use client project materials, such as stems, mixes, mixdowns, photography, or video footage of recording and mixing sessions, in social media content such as YouTube media, on-site tuition, or portfolio. Whenever client materials are used in these instances, the client will always be credited, and a link to their site or similar media will be provided. We recognise that all rights for the material belong to the artist, and we will always consult and advise the artist regarding the use of their material.

If the client does not wish for their work to be used in any or all of the aforementioned examples, they may inform Mount Street Studios Ltd. via email, and we will respect their preferences.

At Mount Street Studios Ltd., we prioritise the privacy and rights of our clients. We aim to maintain open communication and ensure that the client's wishes regarding the usage of their materials are respected. If you have any specific concerns or requests regarding the use of your project materials, please don't hesitate to reach out to us.

Mount Street Studios Ltd. prioritises the safety and security of our clients and their belongings. However, there are certain limitations to our liability. We would like to bring the following points to your attention:

• Client's Arrival and Timeliness: Mount Street Studios Ltd. cannot accept liability if the client fails to arrive in time for their scheduled booking. It is the client's responsibility to arrive promptly for their session.

• Loss or Damage to Digital Files: While we take precautions to ensure the security and integrity of digital files, Mount Street Studios Ltd. cannot accept liability for any loss or damage to the client's digital files. It is recommended that clients have their own backup and storage solutions in place.

• Damage to Instruments or Equipment: If damage occurs to instruments or equipment belonging to either party as a result of the client's actions or negligence, Mount Street Studios Ltd. cannot accept liability for such damages.

• Payment and Withholding of Materials: Mount Street Studios Ltd. reserves the right to withhold materials until proper payment has been made by the client. We cannot accept liability for any delay or inconvenience caused due to non-payment.

• Illness, Personal Emergencies, Weather Disruption, and Partial Absences: Mount Street Studios Ltd. cannot accept liability for any disruptions or partial absences resulting from illness, personal emergencies, weather conditions, or other unforeseen circumstances.

• Loss of Personal Belongings: Clients are responsible for their personal items and are advised not to leave them unattended. Mount Street Studios Ltd. cannot accept liability for any loss of personal belongings.

Mount Street Studios Ltd. understands that clients may require the services of session musicians or backup singers for their projects. We are happy to assist by providing contact information for session musicians or backup singers from our network of contacts.

It is important to note that while we can facilitate the introduction between the client and the session musicians or backup singers, the responsibility for all arrangements, including rates, dates, and other details, lies solely with the client. The client will be responsible for contacting and negotiating with the session musicians or backup singers directly.

Mount Street Studios Ltd. does not participate in discussions or negotiations regarding rates or any other aspects of the arrangement between the client and the session musicians or backup singers. Our role is limited to making the introduction and providing contact information.

We would like to highlight that Mount Street Studios Ltd. cannot be held responsible for any failure of third-party session musicians to show up for a session or for any missed recording slots. It is the client's responsibility to coordinate and communicate with the session musicians or backup singers to ensure their availability and attendance for the scheduled recording session.

We are here to assist and provide recommendations for session musicians or backup singers, but it is important for clients to understand their responsibility in organising, arranging, and compensating these third-party professionals.

At Mount Street Studios Ltd., we understand that accidents can happen during the course of a client's time in the studio. We encourage clients to inform us promptly if any equipment is damaged during their session.

We expect that minor wear and tear may occur during normal use of our equipment, and we will take responsibility for repairing or replacing any gear that is not functioning properly at no charge to the client.

However, it is important to note that if damage occurs as a result of obvious recklessness or negligence on the part of the client, they will be held responsible for the cost of repairing or replacing the damaged gear. In such cases, charges for the repair or replacement will be assessed and invoiced to the client.

We strive to maintain a collaborative and respectful environment where both the client and Mount Street Studios Ltd. can take care of the equipment and ensure its longevity. By notifying us promptly and working together, we can address any damage and take appropriate action to resolve the situation.

If you have any questions or concerns regarding the handling of equipment during your time in the studio, please do not hesitate to contact us.

To ensure a safe and respectful environment for all clients and staff members, Mount Street Studios Ltd. has established a Code of Conduct that all clients and their guests are expected to adhere to. Failure to comply with these rules may result in removal from the property, immediate termination of the recording agreement, and potential loss of future access to the studio. Please review the following Code of Conduct below.

Mount Street Studios Ltd. and its representatives have the sole right to determine compliance with the Code of Conduct and take necessary action in the event of violations. Termination of the recording agreement due to disobedience of these rules will result in the forfeiture of any monies paid by the client, and no refunds will be issued.

By agreeing to the recording agreement and using the studio facilities, clients and their guests acknowledge their understanding of and commitment to adhere to the Code of Conduct.

If you have any questions or require further clarification regarding the Code of Conduct, please feel free to reach out to us.

In light of the ongoing COVID-19 pandemic, Mount Street Studios has implemented several precautions and protocols to ensure the health and safety of our clients and staff members. We kindly request that all clients and guests adhere to the following guidelines:

• If clients are feeling unwell on the day of the session or exhibiting any symptoms associated with COVID-19, they should not attend the session and must immediately contact info@mountstreetstudios.co.uk for further guidance.

• We strongly advise clients to avoid public transport and opt for walking, cycling, or driving to the studio whenever possible.

• Personal protective equipment (PPE) should be worn at all times where applicable and practical within the studio.

• Our staff members have received thorough briefings on hygiene and cleanliness, with a heightened focus on maintaining a clean environment in communal areas. Engineers and assistants will commit to regular handwashing, particularly when entering or re-entering the building.

• Clients are encouraged to limit the number of people attending sessions to the absolute minimum in order to streamline the flow of individuals through the studios.

• All individuals entering the studio, including staff members, must download the NHS Test & Trace app and scan the QR code located at the bottom of the stairs upon arrival. Inside the building, attendees must maintain an appropriate level of social distancing.

• Regular professional cleaning is carried out once every week to ensure the cleanliness of the building.

• Only one person should use the corridor at a time to maintain social distancing.

• The kitchen facilities are limited to staff use only. Clients should not engage in food preparation activities. All refreshments, such as tea or coffee, will be prepared by staff. Please hold onto your own mugs throughout the day to avoid cross-contamination.

• Anti-bacterial wipes will be available in communal areas and studios for wiping down touch points, door handles, and light switches before use and at regular intervals. Clients are encouraged to bring their own keyboard, mouse, headphones, and instruments, if possible, when dry hiring the studio.

• Hand sanitising points will be set up at the entrance (bottom of the stairs), in the live room, and in the studio control room, with clear signage encouraging their use upon entry and exit. Hand sanitiser and hand soap will be readily available in the bathrooms at all times.

• Regular cleaning and disinfection of all surfaces, handles, and equipment will be conducted using antibacterial products or isopropyl alcohol where applicable. This includes pop shields, microphone grills, piano keys, and faders. Staff members will also wipe down surfaces and kitchen touchpoints with antibacterial spray after every session. Strict hygiene protocols will be followed throughout, including thorough clean-downs before and after sessions.

• Mount Street Studios reserves the right to decline entry for any individuals deemed unnecessary to the session. Non-essential parties are encouraged to join via platforms such as Skype or Zoom.

• All guests must wash their hands regularly, particularly after touching shared surfaces or equipment.

• All staff members will adhere to government guidelines and isolate themselves for 7 days if they experience a fever, cough, or any other symptoms of COVID-19. They will inform the studio immediately if such symptoms occur. We kindly request that any artist or client displaying symptoms refrain from visiting the studio.

It is important to acknowledge that no set of measures can completely eliminate the risk. Our goal is to mitigate the risk to an acceptable level through these precautions and protocols. Please be aware that all bookings are subject to our terms and conditions as modified by this policy.

By entering the studio premises, guests accept personal liability for their own wellbeing, agree to uphold social distancing measures, and comply with all displayed and communicated company policies.

We advise clients to allocate additional time when planning and booking a session, as some sessions may take longer than expected. Considering additional days or being prepared to comply with standard session overtime policies, as outlined in the booking agreement, is recommended.

If you have any questions or require further clarification on our COVID-19 policies, please do not hesitate to contact us. We appreciate your cooperation in maintaining a safe environment for all.